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A miuti-use gym area in the West End Community Centre
Unfortunately, you can't participate in this project anymore because it has been archived

Recreation Facility Allocation Process Review

We're reviewing how we assign recreation spaces to ensure the right users are booked into the right spaces, and at the right times, in a fair and equitable way. This work is meant to respond to growing demand from the community and operational complexity. It will also support the upcoming opening of the South End Community Centre.

Meaningful engagement is essential to achieving this goal. By hearing directly from community members and staff, the project will be grounded in real experience and shaped by the diverse needs, challenges, and expectations of those most affected by the system. 

How can I participate right now?

This engagement is now closed.

You can read a summary of what we did and what we heard during engagement and watch for the new process recommendations at council in March 2026.

Wow we engaged the community:

In 2025, we were looking for feedback from people and organizations who have booked, attempted to book space at our recreation facilities or from people that are interested in booking facilities.

We wanted to better understand the needs, perspectives, and priorities of people and organizations when it comes to: 

  • your experience booking and using recreation spaces, 
  • what you think an ideal booking experience might look like, and 
  • what would increase the transparency, equity, and fairness in our process and decision-making.

We started with a survey (open October 8 - 26, 2026) and invited some users to an interview. Users who were not contacted but wanted to share their experience directly with a team member were also invited to reach out to facilitybooking@guelph.ca.

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289 participants

Further reading

Phases

Phases overview
Background information
User experiences and needs
Reviewing our findings

Reviewing our findings

October 27, 2025 - November 30, 2025

Check out the summary report of what we heard through the survey and interviews last year!

Read the engagement summary

Our partners at Overlap and Associates will review the survey and interview results as well as our findings from a review of best practices across other municipalities to share insights and recommendations with the project team. 

We will then develop and present process recommendations and a decision-making framework to Council in March 2026.

Recreation Facility Allocation Engagement Summary- AODA.pdf
(94.5 KB)