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A person selects a a smiley face with 5 stars on a scale of two stars and a frowny face to 5 stars and a smiley face.

City of Guelph Satisfaction Survey

Between March 23 and April 12, randomly selected residents received a phone call from our partners at Forum Research.

These 600 random calls will help us reach a large number of Guelphites living across all of our neighborhoods in different stages of life, lifestyles and lived experiences. These survey responses will help us gain a more complete view of how residents feel about the overall the quality of life in Guelph.

Even if you don’t receive a call, we are interested in how you feel about what is working well and where our services can improve.

From March 23 to April 12, an online version of the survey was available as well.

Your responses will help to guide planning, resource allocation and future service priorities in Guelph.

Further reading

Phases

Phases overview
Phase 1: Satisfaction Survey
Satisfaction Survey
Phase 2: Reviewing survey results
Reviewing survey results
Phase 3: Report to council
Report to council

Satisfaction Survey

March 23, 2026 4:00 AM - April 13, 2026 4:00 AM

Thank you to everyone who completed the 2026 satisfaction survey.

These results will be examined alongside results in the phone survey. Online survey results allow us to hear from people in different ways and lets anyone who wants to share their ideas contribute even if they don’t get a phone call.