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Water and Wastewater Servicing Allocation Policy Development

Project information

A Water and Wastewater Servicing Allocation Policy is a document which identifies the organizational practices and procedures we use to allocate and approve water and wastewater servicing for private lands where a growth/ development proposal has been submitted.

At this time the City does not have a formal Water and Wastewater Allocation Policy. Requests for new growth servicing are assessed on a first come first serve basis through site plan and subdivision planning approvals and the issuing building permits.

Recognizing how important it is to have policies to manage how servicing is allocated, the Province of Ontario implemented changes to the Municipal Act in 2024 through Bill 185 to promote municipalities to create service allocation policies to help with growth management.  Included in changes implemented through Bill 185 was a “Use it or Lose it” provision which would allow municipalities to reclaim approved capacity if construction of the planned development does not happen in a suitable amount of time. This would allow the City to reallocate capacity to other growth proposals which are “shovel ready” for construction.

City of Guelph would like to get feedback from the community to develop a local Water and Wastewater Servicing Allocation Policy.

Objectives of Policy Development include the following:

  • Provide transparency to the process by which water and wastewater servicing allocations are approved and attributed to new growth proposals.
  • Engaging customers early as part of growth proposals to understand servicing needs and provide confirmation on ability to service new growth proposals.
  • Manage community growth within the environmental approval thresholds of our local water supply wells and wastewater treatment plant.
  • Maintain levels of service to existing water and wastewater customers.
  • Enabling additional policy tools to advance community housing goals of our Strategic Plan.

Who's Listening

Wayne Galliher

Wayne Galliher, Division Manager, City of Guelph

wayne.galliher@guelph.ca

Kelly Guthrie

Kelly Guthrie, Community Engagement Advisor, City of Guelph

kelly.guthrie@guelph.ca


Phases

Phases overview
Project Launch and Notice
Have Your Say Engagement 1
Have Your Say Engagement 2
Policy Presentation to Guelph City Council
Implementation of policy

Have Your Say Engagement 2

September 22, 2025 - October 22, 2025

Building on feedback received through Phase 1 works, Phase 2 of the engagement included a draft of the Water and Wastewater Servicing Allocation Policy for a 30-day review and to gather feedback. Feedback was accepted between September 22 - October 22, 2025, and is now closed. Thank you to everyone who participated. An engagement summary for this phase can be seen below.

Public feedback received through Phase 2 of the engagement will help to refine the draft Water and Wastewater Capacity Allocation Policy, in advance of the draft final policy. 

Document

This document can only be reviewed when this phase is active.