Satisfaction Survey 2024

Welcome to the 2024 Guelph Satisfaction Survey

Let us know if we’re meeting your expectations and needs for City programs and services, customer service, and communication with you. The City is working with Forum Research to conduct a telephone survey from March 22 to April 8. This online survey accompanies the telephone survey.

This survey helps us measure if we’re meeting our mission to deliver responsible and responsive public service to Guelph’s growing and diverse community.

We’ll share the 2024 Guelph Satisfaction Survey findings this summer.

Take the survey

This survey has closed.

Notice of Collection

The 2024 Guelph Satisfaction Survey will measure:

• satisfaction with City of Guelph programs and services;
• perceptions and expectations of customer service and communications; and
• perceptions of quality of life.

Participation is voluntary. All individual responses are kept confidential and will be used to help gauge satisfaction with City programs and services and how residents interact with the City.

Personal information, as defined by Section 2 of the Municipal Freedom of Information and Protection of Privacy (MFIPPA) is collected under the authority of the Municipal Act, 2001, and in accordance with the provisions of the MFIPPA.

For questions about the collection, use, and disclosure of this information please contact the program manager of Information, Privacy, and Elections at 519-822-1260 extension 2605 or privacy@guelph.ca.