Guelph Transit Service Standards

Guelph Transit has a set of service standards in place that were approved by council as part of the Guelph Transit Future Ready Action Plan. One of these service standards speaks to the prioritization of installing new bus stop amenities by identifying key criteria to consider:

Bus stop amenity prioritization

When allotting budgets for new bus stop amenities (e.g., shelters, concrete pads, etc.), the below criteria will be used in the following order to prioritize locations for these improvements:

1. There is currently not a pad or shelter.

2. There is a sidewalk and curb.

3. There is sufficient space in the right-of-way to install the amenity.

4. Stops with higher passenger boardings.

5. There is an accessibility concern or accessibility request at the stop location.

6. When considering a shelter at a stop, in addition to the above, it should meet one or more of the following criteria:

There is an average minimum of 20 boardings per weekday
There are poor microclimate conditions such as wind tunnels or a lack of other shelter sources
The stop is located near a key community location.

7. When considering a bench at a stop, in addition to criteria 1 to 5, it should have an average minimum of 10 boardings per weekday.

8. There is already a pad installed to accommodate a shelter.

9. The existing amenity is in poor condition.

10.There has been a public request for an amenity.